Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging, including tags, booklets, and labels


Are there any charges for return?

  • There is no charges for return
  • We will pay the shipping cost if the items have arrived damaged, defective or wrong item shipped. Maxium refund on return shipping is €10
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2 business days.
  • Refund on return shipping  will be sent seperately by Paypal Send Money

Still have questions? Email us at cs@alotmall.com with your full name, order number and we will get back to you shortly.